E-Commerce and E-Governance is an important chapter for Class 12 students that explains online business models, digital transactions, and the role of technology in government services. This page provides chapter-wise MCQs for Class 12 E-Commerce and E-Governance, prepared according to the latest syllabus. These multiple-choice questions help students strengthen concepts, practice for board exams, and prepare for competitive tests with confidence.
E-Commerce and E-Governance Class 12 MCQs
1. E-Commerce stands for __.
a. Electronic Commerce
b. Email Commerce
c. Electronic Commerce
d. None of the above
2. In simple words, commerce is nothing but _.
a. Buying goods
b. Selling goods
c. Both a) and b)
d. None of the above
3. E-commerce is also referred to as __.
a. Paperless exchange
b. Electronic commerce
c. Both a) and b)
d. None of the above
4. E-commerce is also referred to as a paperless exchange of business information using _.
a. EDI
b. E-mail
c. Electronic fund transfer
d. All of the above
5. What are the advantages of e-commerce?
a. Global Scope
b. Electronic Transaction
c. Cost Saving
d. All of the above
6. What are the disadvantages of e-commerce?
a. No physical presence
b. Security issue
c. Goods delivery issue
d. All of the above
7. In which of the following models does a business sell its products directly to a customer?
a. Business-to-Consumer (B2C)
b. Business-to-Business (B2B)
c. Consumer-to-Consumer (C2C)
d. Consumer-to-Business (C2B)
8. Which of the following is an example of a B2C e-commerce business?
a. Amazon
b. Flipkart
c. Myntra
d. All of the above
9. In which of the following models does a business sell its products to an intermediate buyer who then sells the product to the final customer?
a. Business-to-Consumer (B2C)
b. Business-to-Business (B2B)
c. Consumer-to-Consumer (C2C)
d. Consumer-to-Business (C2B)
10. In which of the following models does a consumer help another consumer to sell their assets, like residential property, cars, motorcycles, etc., or rent a room by publishing their information on the website?
a. Business-to-Consumer (B2C)
b. Business-to-Business (B2B)
c. Consumer-to-Consumer (C2C)
d. Consumer-to-Business (C2B)
11. What are the examples of C2C business?
a. OLX
b. Quikr
c. Online auction
d. All of the above
12. In which of the following models do consumers have products or services of value that can be consumed by businesses?
a. Business-to-Consumer (B2C)
b. Business-to-Business (B2B)
c. Consumer-to-Consumer (C2C)
d. Consumer-to-Business (C2B)
13. Which phase of the trade cycle involves searching for products and negotiating terms?
a. Pre-Sales
b. Execution
c. Settlement
d. After-Sales
14. In the execution phase of the trade cycle, which two activities occur?
a. Warranty and Complaints
b. Invoice and Payment
c. Order and Delivery
d. Search and Negotiate
15. Which phase includes Invoice and payment?
a. After-Sales
b. Settlement
c. Pre-Sales
d. Execution
16. During which phase can customers make complaints and receive maintenance services?
a. Settlement
b. Execution
c. Pre-Sales
d. After-Sales
17. What is the correct order of phases in a general trade cycle?
a. Pre-Sales > Settlement > Execution > After-Sales
b. Execution > Settlement > Pre-Sales > After-Sales
c. Pre-Sales > Execution > Settlement > After-Sales
d. Settlement > Execution > After-Sales > Pre-Sales
18. Which of the following modes of payment can be used in E-Commerce business?
a. Credit Cards
b. Mobile Payments
c. Bank Transfer
d. All of the above
19. __ is a type of electronic card which is used for transactions made online through a computer or a smartphone.
a. Debit Card
b. Credit Card
c. E-Wallet
d. None of the above
20. __ enables users to access online shopping platforms without using a desktop computer,e-commerce businesses? like mobile banking, ticket booking, e-bill payment, online auctions, stock markets, etc.
a. Social Commerce
b. M-commerce
c. Both a) and b)
d. None of the above
21. __ is a form of electronic commerce that involves social media, online media that supports social interaction.
a. Social Commerce
b. M-commerce
c. Both a) and b)
d. None of the above
22. What are the electronic commerce technologies that are used?
a. Electronic data interchange (EDI)
b. Inventory management
c. Automated data collection system
d. All of the above
23. EDI stands for __.
a. Electric Data Interchange
b. Electronic Data Interchange
c. Electronic Data Interconnection
d. None of the above
24. SMART government stands for __.
a. S-Simple, M-Moral, A-Accessible, R-Responsive, T-Transparent Government
b. S-Simple, M-Maintain, A-Accessible, R-Responsive, T-Transparent Government
c. S-Simple, M-Maintain, A-Access, R-Responsive, T-Transparent Government
d. None of the above
25. Which of the following are the advantages of e-governance?
a. Reduce corruption
b. High transparency
c. Increased convenience
d. All of the above
26. Most of the government services fall under __.
a. Government-to-Citizen (G2C)
b. Government-to-Business (G2B)
c. Government-to-Government (G2G)
d. Government-to-Employee (G2E)
27. The _ refers to the government services which enable citizens to get access to a wide variety of public services.
a. Government-to-Citizen (G2C)
b. Government-to-Business (G2B)
c. Government-to-Government (G2G)
d. Government-to-Employee (G2E)
28. Which of the following aims at eliminating paperwork, saving time and cost and establish transparency in the business environment whileestablishing interacting with the government?
a. Government-to-Citizen (G2C)
b. Government-to-Business (G2B)
c. Government-to-Government (G2G)
d. Government-to-Employee (G2E)
29. The __ refers to the interaction between different government departments, organisations and agencies. Some of the government agencies can share the same database using online communication.
a. Government-to-Citizen (G2C)
b. Government-to-Business (G2B)
c. Government-to-Government (G2G)
d. Government-to-Employee (G2E)
30. __ provides online facilities to the employees, like applying for leave, reviewing salary payment records and checking the balance of holiday.
a. Government-to-Citizen (G2C)
b. Government-to-Business (G2B)
c. Government-to-Government (G2G)
d. Government-to-Employee (G2E)
31. _ is widely used on the internet to protect user information being sent between a browser and a server.
a. Encryption
b. Digital Signature
c. Digital Certificate
d. None of the above
32. The process consists of two processes: encryption and decryption. Encryption converts plain text to _.
a. Secure Text
b. Cypher Text
c. Encrypt Text
d. None of the above
33. Which of the following is a type of encryption?
a. Symmetric encryption
b. Asymmetric encryption
c. Both a) and b)
d. None of the above
34. A digital signature is also known as an __.
a. Digital Certificate
b. Digital stamp
c. Electronic signature
d. None of the above
35. A __ guarantees the authenticity of an electronic document or message in digital communication and uses encryption technique (asymmetric cryptography) to provide proof of original and unmodified documentation.
a. Encryption
b. Digital Signature
c. Digital Certificate
d. None of the above
36. A __ is an electronic “password” that allows a person or organisation to exchange data securely over the Internet using the public key infrastructure (PKI).
a. Encryption
b. Digital Signature
c. Digital Certificate
d. None of the above
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