Soft Skills Class 10 Unit 1 NCERT Solutions: Tourism industry is a people to people, intangible and glamourous industry which demands professionals which have a right blend of hard skills and soft skills. This unit has described in the simplest way the importance of personality and how it is formed.
Soft Skills Class 10 Unit 1 NCERT Solutions
Fill in the Blanks:
Q. The group of traits that makes you unique is your _.
Show Answer ⟶Q. The word ‘personality’ has its roots in Latin word which means .
Q. In simple term personality means _.
Show Answer ⟶Q. Major determinants of personality are and __.
True and False:
A person’s personality stays the same throughout life.
Show Answer ⟶Q. A person’s neighbourhood has the greatest effect on his or her personality.
Q. Early experiences are very important to shape personality.
Show Answer ⟶Q. Personality is natural as well as nurtured.
Show Answer ⟶Q. Define Personality Development.
Answer: Personality in general terms means the unique set of qualities (i.e. physical, mental and emotional attitudes, values, interests) that make you different from others. Personality is actually how you present yourself to others and how define you. Your personality is every thing about you.
Q. Personality is natural as well as nurtured. Do you agree? Explain and give examples from your life experiences.
Answer: Yes, I agree. The personality is shaped by both nature (heredity) and nurture (environment). Natural traits like temperament, intelligence, and emotional sensitivity can be inherited from parents. Nurtured-like experiences, upbringing, education, and social interactions mold how these traits are expressed.
Q. Tourism Industry is an industry where social attractiveness of personality is very important. Explain and give examples in support of your arguments.
Answer: The tourism industry depends on human interaction, which makes personality a key asset. Social attractiveness helps in being friendly, approachable, empathetic, and culturally aware. Tourists judge their experience based on how they are treated by the tourist guide, hotel staff, and service providers.
Q. Define Attitude. Describe how attitude and personality are related .Can we change our personality by altering our attitude?
Answer: Attitude is a person’s mental feelings toward people, situations, or ideas. It can be positive, negative, or neutral.
Relation to Personality:
- Attitude influences how personality traits are expressed.
- A person may be intelligent, but a negative attitude can make them arrogant or unapproachable.
We can change personality by changing our attitude, which can significantly reshape how others perceive your personality.
Q. List the ten strategies you can use to improve your attitude.
Answer: The ten strategies can use to improve your attitude are:
- Practice gratitude daily
- Engage in mindfulness or meditation
- Read motivational books or quotes
- Surround yourself with positive people
- Set realistic goals and celebrate small wins
- Exercise regularly to boost mood
- Challenge negative thoughts with logic
- Pursue hobbies that bring joy
- Help others and volunteer
- Get enough sleep and rest
Q. Describe a difficult situation when you were needed to maintain a positive attitude, even though it was difficult. What strategies did you use?
Answer: During a group project in college my teammates were uncooperative and missed deadlines. I felt frustrated and overwhelmed.
Strategies I used:
- Communicated calmly and clearly with the team.
- Asked for help from a mentor.
- Maintained a sense of humor to lighten the mood.
- Took deep breath and reminded myself of the bigger goal
True and False:
Bold colours such as bright green or pink are good choices for a job interview.
Show Answer ⟶Q. Putting too much accessories enhance our professional look.
Show Answer ⟶Q. Some employers can mandate that you do not have any facial hair.
Show Answer ⟶Q. Ear piercing for men is allowed as professional grooming standard..
Show Answer ⟶Q. Tattoos should be covered by clothing if possible.
Show Answer ⟶Q. Your first job is taking care of yourself.
Show Answer ⟶Q. Keeping a wardrobe of professional work clothes is always expensive.
Show Answer ⟶Q. You want to make sure your appearance stands out in an interview, so that the interviewer concentrates most on how you look.
Show Answer ⟶Q. If you aren’t certain about the dress code, you should ask your employer.
Show Answer ⟶Q. Once you are hired for the job, you don’t have to worry about your dress and grooming anymore.
Show Answer ⟶Q. Define Etiquette. Why should we give importance to workplace etiquette?
Answer: Etiquette refers to the set or rules and socially acceptable behaviors in office during the interaction or working as a professional. It includes manners, communication style, dress code, and respect for others.
Importance of Workplace Etiquette:
- Be timely
- Be polite
- Make positive work culture
- Enhance team collaboration and trust
Q. List the principles which help us to inculcate work-place etiquettes.
Answer: The work place etiquettes are:
- Respect for others
- Punctuality
- Effective communication
- Digital courtesy
- Prfession apprance
Q. Describe the precautions you take when making a call from our office to a customer. Why any mistake while making a call can mar the image of your company?
Answer: The precautions you take when making a call are:
- Prepare before calling
- Call at appropriate times
- Speak clearly and politely
- Stay calm and composed
- Avoid background noise
- Be honest and transparent
- Follow up if needed
Fill in the Blanks:
Positive attitude leads to __ body language.
Show Answer ⟶Q. An open palm shows ____________aspect of personality.
Show Answer ⟶Q. We should do handshake __ to convey equality.
Show Answer ⟶Q. A _ on face is the strongest body language.
Show Answer ⟶Q. __ eye- contact signifies inattention and lack of interest.
Show Answer ⟶Q. Passiveness and aggressiveness of mind depicts in _________of arms.
Show Answer ⟶Q. When we slouched over with our shoulders drooping down and inward, it shows we are feeling _.
Show Answer ⟶Q. We angle inward toward people we find _.
Show Answer ⟶Q. A positive body language makes our personality _.
Show Answer ⟶Q. __ of head suggests one want to be friendly and in the listening, and receptive mode.
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