E-Commerce and E-Governance play a vital role in today’s digital world by transforming the way businesses operate and governments deliver services. This chapter helps Class 12 students understand online business models, digital payment systems, benefits and challenges of e-commerce, and the use of information technology in governance.
E-Commerce and E-Governance Class 12 Exercise Solutions
Q.1 Fill in the blanks.
1. E-Commerce’s scope is _________.
Show Answer ⟶2. A customer can do shopping online using this type of e-commerce.
3. The _________ phase consists of order and delivery.
Show Answer ⟶5. E-wallet is a type of _________ account in which a user can store his/her money for any future online transaction.
6. The _________ type of e-governance refers to the government services that enable citizens to get access to a wide variety of public services.
Show Answer ⟶7. The e-governance that provides safe and secure interrelationships between domestic or foreign governments is _________.
Q.2 State True/False.
1. C2C type of e-commerce deals with business and customer.
Show Answer ⟶2. EDI is _________ exchange of information.
Show Answer ⟶3. The lack of a personal touch can be a disadvantage for many types of services and products in e-commerce.
Show Answer ⟶4. Checking the balance of holidays is an example of G2C.
Show Answer ⟶5. E-commerce provides more options to compare and select the cheaper and better options.
Show Answer ⟶6. M-commerce can be used through a desktop computer.
Show Answer ⟶Q.3 Multiple Choice Question. (1 correct answer)
1. Invoice and payment are included in the _________ phase of the trade cycle.
a) Presale
b) execution
c) settlement
d) After sale
2. License renewal is an example of _________ e-governance.
a) G2C
b) G2B
c) G2G
d) G2E
Q.4 Multiple Choice Question. (2 correct answers)
1. Encryption consists of two processes _________ and _________.
a) encryption
b) signature
c) decryption
d) digitization
e) security
2. Social commerce is a subset of electronic commerce that involves social media like _________ & _________.
a) Facebook
b) Instagram
c) gmail
d) WhatsApp
e) software
Q.5 Match the following.
| A | B |
|---|---|
| M-commerce | Coded form of data |
| Cipher Text | B2B |
| EDI | E-bill payment |
| Wholesaler-to | Paperless exchange of information |
| License renewal services | G2G |
| Online facility to employees like leave | G2C |
| Government agencies share same database | G2E |
Answer:
| A | B |
|---|---|
| M-commerce | E-bill payment |
| Cipher Text | Coded form of data |
| EDI | Paperless exchange of information |
| Wholesaler-to | B2B |
| License renewal services | G2C |
| Online facility to employees like leave | G2E |
| Government agencies share same database | G2G |
Q.6 Answer in brief.
1. Explain the phases of the trade cycle.
Answer: There are four phases of the trade cycle.
- Pre‑sale phase: Activities like advertising, searching, and negotiation.
- Execution phase: Placing orders, delivery of goods/services.
- Settlement phase: Invoice generation, payment.
- After-sale phase: customer support, warranty, and feedback.
2. Explain M-Commerce.
Answer: Mobile commerce means when you buy or sell goods and services through a mobile phone, like a smartphone or tablet, using apps or using a website.
3. Describe the process of encryption.
Answer: Encryption is the process of converting plain text into coded form (cipher text) using a key. Only authorized users can use the correct key to decrypt the code in readable form. It helps to secure the data.
4. What is e-governance?
Answer: E-governance is the use of ICT (Information and Communication Technology) to deliver service, to exchange information, and to improve interaction with citizens, businesses, and other governments.
5. List out advantages of e-commerce.
Answer: The advantages of e-commerce are
- 24×7 availability
- Wider choice of product
- Easy price comparison
- Faster transactions
- Convenience of shopping from home.
6. What are the different types of e-governance?
Answer: The different types of e-governance are
- G2C (Government to Citizen)
- G2B (Government to Business)
- G2G (Government to Government)
- G2E (Government to Employee)
7. State two examples of G2E services.
Answer: The two examples of G2E services are
- Online submission of employee leave applications.
- Accessing salary slips or pension details through the government portal.
8. Write any four advantages of e-governance.
Answer: The four advantages of e-governance are
- Transparency in government processes.
- Reduced corruption.
- Faster delivery of services.
- Cost‑effective and efficient administration.
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