The Delivery of Goods Class 10 NCERT Solutions (Retail) provide step-by-step answers to all textbook questions, helping students understand the process, methods, and legal aspects of delivering goods in retail.
Delivery of Goods class 10 NCERT Solutions
Session 1: Billing Procedures
Q. It’s the responsibility of __ to see that every cash counter is managed properly.
Show Answer ⟶Q. __ features which allow setting of multiple exchange prices for the same product.
Q. Auto recovery and __ are possible if the connection with the server is distributed.
Show Answer ⟶Q. The telecom billing process includes _ and payments from the customers.
Q. Wholesale billing can also be settled using __.
Show Answer ⟶Q. The placed cashier is expected to generate a report which shows that –
(a) Total number of transactions done
(b) Detail SKU-wise report
(c) Detail tender-wise report
(d) All the above
Q. Billing accuracy is the most important factor for –
(a) Customer satisfaction
(b) Reseller satisfaction
(c) Purchase satisfaction
(d) None of the above
Q. Describe billing procedures.
Answer: The maximum number of customer interactions in a retail store is at a cash counter. It is important to keep it efficient and managed at all times. It is the responsibility of the cash counter in charge or the head cashier to ensure each and every cash counter is managed properly.
Q. Responsibilities of the billing in-charge.
Answer: The responsibilities of the billing in-charge:
- The cash counter should be neat and tidy.
- To ensure that the POS machine is working
- To check all telephone lines and EDC machines are working
- To ensure stationery is available
- To ensure returns are sent back
Q. What is the billing procedure?
Answer: Billing procedure is a process where the customers pay the amount for services which are used. It starts with collecting all the necessary details, like what was sold, how much was sold, and to whom. After collecting payment, the retailer is to give the invoice.
Q. What are the responsibilities of the billing in-charge?
Answer: The responsibilities of the billing in-charge:
- The cash counter should be neat and tidy.
- To ensure that the POS machine is working
- To check all telephone lines and EDC machines are working
- To ensure stationery is available
- To ensure returns are sent back
Q. What are the key factors of retail billing?
Answer: The key features of retail billing are as under:
- Provisions to capture additional information in the invoice help better tracking in cases of home delivery.
- Easy to use The product search interface helps in quick & efficient product searches based on different parameters like product code, name, product alias & barcode.
- Supports EAN, UPC, GTIN, QR and custom-designed barcode scans
- Hold bill is a great feature to hold a particular bill & resume it after some time.
- Facility to maintain scanned copies of important documents in the software for parcel entry tracking
- Supports the Exchange feature, which allows the setting of multiple exchange prices for the same product
- Supports Exchange scheme in billing. Multiple exchange prices can be defined for the same product based on condition.
- Supports retail & tax invoice
- Quotation/Proforma/Sales Order/DN to Sales Bill conversion
- Fix the price of the product depending on the purchase price or as per demand. This results in fixing the optimum selling price if the same product is purchased at different rates.
- Swipe card readers’ interface to reduce credit/debit card tender time.
- Supports all types of payment modes like cash, card, coupon, gift voucher, mixed payment tender types such as part cash, part credit card, etc.
- Auto recovery & offline billing possible if connection with server is disturbed
- Supports till management, which facilitates recording of all sales, purchase details & cashing up
- Supports exchange dues
- Due bill payment feature allows processing of unsettled bills
- Facility to maintain manufacturer, supplier & your own product code
- Effective billing solutions.
- Wholesale and telecom billing.
Session 2: Elements of Transportation
Q. What are the modes of retail transportation?
Answer: Transportation can be done in any of the three modes – road, water, or air. But in retail marketing there are two important types – store and non-store retailing. In non-store retailing and in e-retailing, in most of the cases, all three modes may be adopted. In non-store, the postal department services or courier services are adopted. Normally a combination of different modes of services is adopted to obtain the best result.
Q. Is there any analysis done to improve retail transportation in terms of cost, time, quality of delivery, etc.?
Answer: Some of the points which decide about modes are:
- Distance between two points is small: if distance is small and well connected by road, then, normally, water and air modes are not considered.
- Distance between two points is too high and weight of the goods is small: A combination of road and air can be used.
- Distance between two points is too high and weight of the goods is high: A combination of road and water (ship) can be used.
- A combination of water and road is used when road connection is not good and boat is a mode of transportation.
- A combination of road and train is used depending upon the facility available for the same.
Q. Are you using a door delivery system as one of the methods to attract customers?
Answer: Yes, using a door delivery system is a powerful method to attract and retain customers in retail and e-commerce. The door delivery system is helpful for speed and reliability; it also helps customer satisfaction and trust and transparency.
Q. What are the problems faced by you in the loading and unloading of a product?
Answer: When it comes to loading and unloading products, there are several challenges faced by you.
- Workers may get injured or hurt when lifting heavy items by hand.
- Forklifts or trolleys may not be working properly at the time of loading and unloading.
- Small or crowded areas make it difficult to move things.
- Rain, heat or cold can make outdoor work difficult or unsafe.
- If workers do not wear safety gear or follow rules, accidents can happen.
Q. What action was taken to solve the above problems?
Answer: The action taken to solve the problem during loading and unloading product.
- Forklifts, trolleys and conveyor belts should be used properly to reduce injuries.
- Training helps avoid accidents and mistakes.
- Use strong boxes to prevent damage during moving.
- The loading area should be clean and spacious.
Q. What are the innovative methods suggested by them in handling the products?
Answer: There are some innovative methods being used today to make product handling smarter, safer and more efficient.
- Robots can lift and move the product at high speed and with accuracy.
- Sensors can detect damage, monitor temperature and avoid mistakes.
- Artificial intelligence helps predict demand, optimise routes and manage inventory.
- Includes conveyor belts, sorting machines, and smart shelves.
Q. If the distance between two points is too high and the weight of the goods is small, then a combination of _ and _ can be used in retail transportation.
Show Answer ⟶Q. If the distance between two points is too small and the weight of the goods is small, then _ can be used in retail transportation.
Show Answer ⟶Q. If the distance is high and the weight of goods is also high, then ___ and __ can be used for retail transportation.
Show Answer ⟶Q. While loading and unloading __.
Show Answer ⟶Q. For perishable items _.
Show Answer ⟶Q. The most important mode of retail transportation is –
a) Rail
b) Air
c) Road
d) Water
Q. The objective of retail transportation is –
a) improve quality of goods
b) reduce production wastage
c) increase in sales
d) timely delivery to customer
Q. This is not one of the modes of retail transportation –
a) e-mail
b) road
c) air
d) water
Q. Loading and unloading must be –
a) reduced
b) increased
c) maintained
d) none of the above
Q. Hazardous material must be loaded and unloaded.
a) quickly
b) carefully
c) Do not handle.
d) both a and c
Session 3: Delivery Procedures
Q. The retail delivery manager provides a single point of contact and then balances the needs of __ with the _ required to meet the _ date.
Show Answer ⟶Q. Retail delivery is the __ process.
Show Answer ⟶Q. Walmart same-day delivery called Walmart. To GO that to being listed in –
a) Five metros
b) Two metros
c) Three metros
d) None of the above
Q. Retail fulfilment requires the goods be delivered at –
a) Right place
b) Right time
c) Right way
d) All the above
Q. Discuss delivery procedures.
Answer: The delivery procedures in retail stores are:
- Order processing
- Picking and Packing
- Labelling and Documentation
- Scheduling Delivery
- Dispatch and Transport
- Proof of Delivery
Q. Discuss the web-based delivery process.
Answer: The web-based delivery process refers to the online delivery process to manage and execute the entire delivery workflow. In the web-based delivery process, the customers place orders via websites, mobile apps or marketplaces. The system automatically logs order details into a centralised database.
Q. Discuss different agencies providing delivery services.
Answer: The different agencies providing delivery services are Delhivery, Blue Dart, DTDC, India Post, FedEx, etc.
Session 4: Laws in Record Maintenance
Q. The retail sales records required under WAC 246-889-095 are __ and accessible by the law enforcement agencies.
Show Answer ⟶Q. Only __ employees have access to the database.
Show Answer ⟶Q. The retail dealer shall maintain copies of ____ or equivalent documentation for every __.
Show Answer ⟶Q. Retail sales records of restricted procedures, electronic or written, must be kept for a minimum of –
a) Two years
b) Three years
c) Four years
d) Five years
Q. The invoice or documentation must indicate –
a) Name and address of consignor/seller
b) Quantity by brand
c) Both of the above
d) None of the above
Q. Describe the record maintenance procedure.
Answer: The retail sales records required under WAC 246-889-095 are confidential and accessible by the board of pharmacy and law enforcement agencies. Law enforcement may access the retail sales records for criminal investigations when, at a minimum, there is an articulated, individualised suspicion of criminal activity.
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