In the world of retail, the delivery of goods plays a crucial role in ensuring customer satisfaction and maintaining smooth business operations. This topic from Class 10 Retail curriculum explains the different methods of delivery, the responsibilities of the buyer and seller, and the legal aspects involved. Understanding these concepts helps students grasp the importance of timely and correct delivery in the retail sector.
Delivery of Goods Retail Class 10 Notes
Session 1: Billing Procedures
In a retail store, the cash counter plays an important role in handling the customer. Therefore, if the cash counter is well managed, then it shows professionalism and helps in smooth operations. The head cashier is responsible for ensuring daily procedures are followed diligently. It’s important that the cashier assigned to a specific cash counter needs to look into the following points:
- The cash counter is neat and tidy.
- To ensure the cash till/POS machine is working
- To check all telephone lines and EDC machines are working
- To ensure stationery is available
- To ensure returns are sent back
The head cashier is responsible for generating total transactions, SKU-wise and tender-wise breakdowns, and the details of cancellations and refunds. This report is important for daily submissions to the store manager. Nowadays advanced POS software can generate reports, and software can analyse more efficiently. These modern POS are used to enhance billing speed and accuracy; the barcode scanner, weighing scales and swipe card facility allow the cashiers to quickly scan items and process payments. This system helps to reduce customer wait time.
The key features of retail billing are as under:
- Easily, a product can be searched by barcode, name or using the product number.
- Support for EAN, UPC, GTIN, QR and custom barcodes.
- Hold bill is a great feature to hold a particular bill & resume it after some time.
- Facility to maintain important documents in software
- Supports exchange scheme in billing. Multiple exchange prices can be defined for the same product based on condition.
- Supports retail & tax invoices
- Quotation/Proforma/Sales Order/DN to Sales Bill conversion
- If the same product is purchased at different rates, then the billing system can fix the optimum selling price.
- Supports all types of payment modes, like cash, card, coupon, and gift voucher.
- Offline billing is possible if the connection with the server is disturbed.
- The due bill payment feature allows processing of unsettled bills.
- Facility to maintain manufacturer, supplier & your own product code
Solution Highlights
- Easy, Fast & Robust Billing: The cashier just needs to scan the products & print the bill.
- Re-order based on sales/stock: re-order features help you plan replenishment wisely based on previous purchase orders.
- Purchase Formula & Price Level: Supplier using PURCHASE FORMULA with discounts, taxes, freight, etc.
- Effective Day-end Process: You need to have control over the billing counter staff to prevent pilferage.
- Repacking, splitting & kitting items: Inventory of grocery items which are purchased in bulk quantity and later repacked in small quantities are manageable.
- Home Delivery & Due Bill: Orders which need to be delivered at the doorstep can be billed as due bills.
- Credit Card & Coupon Tracking: You can trace debit or credit card, coupon collection, deposit and reimbursement details.
- Swipe Card Reader Interface: Card payments get captured directly without manual entry and ensure accuracy.
Check Actual & Analyse Status on the Go to Support Decision-Making
To support effective decision-making in retail operations, Go-Frugal’s report tool is a very flexible, easy-to-use tool which helps to generate 350 pre-defined MIS reports. These reports help to analyse trends, monitor competition and track the current status of store activities. This report can be accessed remotely through Go-Frugal’s Webreporter.
Note: GoFrugal is a retail POS software used by retailers.
Key Features of Web Reporter:
Report personalisation allows you to configure the reports and customise the column display order; related reports can be grouped/mapped.
- Reports can be added to “My Report” for frequently viewed reports.
- All reports can be exported to Excel, HTML, PDF & mail formats.
- Supports generation of inventory analysis reports such as age analysis, product margin, category-wise stock & excess stock.
- Master data analysis, like a newly created customer list for a given period.
- Salesman commission analysis is based on total value of sales, sales return, commission slab or product age.
- Generates a list of the top N customers for the month, non-regular customers, fast- & slow-moving products, dead stocks/non-billed products, inventory transactions, etc.
- Generates other reports like sales & purchase tax, price level, price drop, repack, current stock, stock reordered, stock ledger, stock movement, etc.
Telecom Retail Billing
Telecom retail billing refers to the process by which telecom deals directly with their customer for the services used, like phone calls, text messages, internet charges, etc. The telecom billing system must meet the following standards:
- Timely Billing: Bills must be generated on the scheduled date. This IT system is responsible for billing.
- Billing Accuracy: Bills must reflect correct charges. Inaccuracies can lead to legal issues and customer dissatisfaction.
Retail vs Wholesale Billing
Retail billing deals with the end customer and billing an individual customer, whereaswholesale billing deals with billing to the following entities depending on the situation and nature of the business:
- Billing resellers associated with a telecom operator.
- Billing interconnects partners for providing interconnection to make calls to other operators’ customers.
- Billing roaming partners for providing services to their customers when they roamed in an operator’s coverage area.
There are specialised billing systems which are being used to handle retail billing, like Convergys and Amdocs. Billing systems are famous for retail billing, whereasASCADE and INTEC billing systems are famous for wholesale billing.
Session 2: Elements of Transportation
Transportation can be done in any of the three modes – road, water, or air. But in retail marketing there are two important types – store and non-store retailing. In non-store retailing and in e-retailing, in most of the cases, all three modes may be adopted. Here postal department services or courier services are adopted. Normally a combination of different modes of services is adopted to obtain the best result. This combination is usually decided by origin and destination points.
Some of the points which decide about modes are:
- Distance between two points is small: if distance is small and well connected by road, then, normally, water and air modes are not considered.
- Distance between two points is too high and weight of the goods is small: A combination of road and air can be used.
- Distance between two points is too high and weight of the goods is high: A combination of road and water (ship) can be used.
- A combination of water and road is used when road connection is not good and boat is a mode of transportation.
- A combination of road and train is used depending upon the facility available for the same.
Objectives of Retail Transport
- To deliver the goods to the customer in a short time.
- To deliver the goods at a lease cost.
- To reduce loading and unloading as much as possible.
- To improve safety measures during transporting.
- To adopt all legal requirements towards transportation.
Loading and Unloading of Merchandise
Loading and unloading of the goods is a very important activity in retail management. This activity is associated with cost, time, wastage, handling of material, safety of employees and others. Factor Affected by Loading and Unloading:
- Cost
- Time of delivery
- Wastage of material
- Safety of employees
- Government rules
Objectives of Loading and Unloading
Loading and unloading are important steps for the movement of goods between suppliers, retailers and customers. These activities ensure that the products are transferred safely, efficiently and in compliance with regulations.
- Direct Delivery: If bulk orders are there, then directly send the goods from the factory/wholesaler to save time and cost.
- Early Loading: Load the materials for delivery to the customer as early as possible.
- Protection Measures: Protect the material from fire, rainwater, theft, etc.
- Handle Delicate: Delicate materials must be handled carefully.
- Safety for Hazardous Materials: While handling hazardous material, extra safety measures must be taken while loading and unloading.
- Follow Government Safety Rules: While loading and unloading, government rules towards safety must be followed.
- Special Care for Perishables: Some materials cannot be stored for longer durations, and they have to be handled with care. Example: vegetable, etc.
Problems associated with retail transport
- Maintaining supply chain efficiency in the face of increasing risk and unpredictability.
- Infrastructure congestion exacerbated by unforeseen or uncontrollable events.
- Natural disasters
- Labour strike and shortages
- Terrorism
- Heightened supply chain security.
- Increasing costs
- Inventory just-in-time to just-in-case.
- Congestion, e.g., demurrage, fuel, traffic, mitigation fees, and container fees.
- Security.
- For the import and export of goods, customer clearances were needed before sending to distribution centres.
- Using retail transport for cross-border is very complex, time-consuming and costly.
- When merchandise is shipped across different countries or regions, it’s not just about moving boxes; it’s about adapting the product and its documentation to suit local needs.
Session 3: Delivery Procedures
Retail delivery is a strategic management process that ensures that the stores are open on time, especially in big shopping malls. It starts from the design of the store and goes all the way to the day the shop opens. A special manager is in charge of this process. This manager talks to everyone, like the mall team, builders and shop owners, and makes sure they work together smoothly. Managers ensure that everything still finishes on time, paperwork is done, safety rules are checked, everything is organised properly, the store opens on time, etc. The main stages in the retail delivery process are set out below:
Step 1: First Meeting (Tenant’s Briefing)
- RDM (Retail Design Manager) explains the vision and design rules to your design team.
- RPM talk about all technical issues and suggest how the work will happen.
- You get a tenancy pack with all the details to start designing your shop.
Step 2: Design Approval
- After completion of the design phase, you send your first shop design to RDM.
- RDM checks the design and gives feedback.
Step 3: Fit-Out (Shop Setup)
- You give the contract to the builder.
- You inspect the shop space.
- RPM and H&S Check the safety guidelines before work starts.
- RPM and RDM give access and monitor the building work.
Step 4: Completion
RDM checks everything and gives a documentation of works; the developer returns your deposit after checking for any deductions.
Retail Delivery Services through Different Agencies
Show Me Moving and Home Delivery is a company which has a specialisation regarding delivering items from the warehouse to the customer’s home. Once the customer has made the purchase and paid the amount, then these delivery partners deliver the product to your home. These delivery partners also ensure that the product arrives to them without any damage. They also provide different levels of services, like doorstep delivery to full white glove service, which includes setup and cleanup.
Walmart is providing new ways of delivering concepts. Walmart normally delivers online orders, and these orders and helps are taken from regular people to deliver these items. This concept is known as crowdsourcing. Walmart is working to ship online orders directly from its stores to save on transportation costs and compete with companies like Amazon. For deliveries, Walmart uses companies like FedEx or its own trucks for same-day service in select cities.
Retail Delivery by CKDC
CKDC is a retail delivery expert that works closely with landlords to improve how their businesses operate. The CKDC goal is to make the process of opening new shops faster and smoother and strengthen relationships between landlords and tenants.
CKDC can assist with:
- Assessing and critiquing current retail delivery processes
- Assessing current documentation and procedures
- Analysing current personnel, consultants and resources and the operational framework they work within
- Recommending improved processes and procedures
- Preparing relevant documentation – Fit Out Guide, Site Constraints documents, etc.
- Implementing improved procedures
- Assisting with the procurement of additional specialised staff and consultants
- Training personnel on and rolling out new processes
Retail Delivery Services Dynamex
Dynamex is a transportation and logistics company offering solutions to different industries. If any company required logistics support with complex delivery challenges, especially in retail logistics, then the Dynamex company can help you with that.
Retail Distribution
Dynamex provides efficient and reliable services that ensure that everything arrives on time. Dynamex specialises in warehousing, third-party logistics, and retail goods distribution, which makes it a trusted partner for business. In retail, time is important, and Dynamex knows that every sale depends on precise delivery. Their courier services are designed to handle urgent deliveries with no room for error, ensuring products are delivered to the right place at the right time and in the right way.
Dynamex offer
- Product distribution management
- Inventory management and warehousing
- Electronic data interchange (EDI)
Home Delivery Courier
Home delivery across a global supply chain is becoming increasingly sophisticated and complex. Customer-focused enterprises are under increasing pressure to satisfy customers while reducing costs and streamlining operations. Dynamex is your long-term solution for a seamless home delivery programme. We are a leading network courier company serving a wide range of retailers and manufacturers, including consumer electronics, appliances, home improvement, office supplies, and furniture companies throughout the United States.
E-Commerce Courier
With Dynamex’s e-commerce shipping solutions, order entry is quick and easy with your personalized address book and smart code referencing. Every order you place at dxNow® appears directly on Dynamex dispatch screens for seamless transmission to the appropriate driver with the right vehicle to handle your order immediately.
Session 4: Laws in Record Maintenance
Laws on record maintenance are about how stores must handle and protect records of sales, like who can see the records, what the law enforcement says and how long stores must keep the records.
Retail Sales Record (WAC 246-889-095)
Retail sales records are confidential; only the board of pharmacy and law enforcement agencies are allowed to access the data. The chief administrators are responsible for ensuring that only authorised personnel can access the database, and employees must follow all state and federal laws about confidentiality. When the employee leaves the job and transfers, then the access is deleted by the administrator. Retail sales records must be retained for a minimum of two years. After two years, the record should be destroyed properly.
DEA Recordkeeping Requirement (Section 1304.04 and Related Sections)
The general rules say that all inventories and records must be kept by the registrant and available for inspection for at least 2 years. The executed order forms and inventories must be kept at the registered location. If you want to store the record in a central location, like financial and shipping records, you are allowed, but the executed order forms are not allowed. If you want to store it in a central location, then written notification has to be sent to the DEA. After sending the notification, you have to wait for 14 days, and if after 14 days the DEA has not replied, then you can keep the record in a central location. In-house systems (computer systems) do not require DEA approval.
Cigarette Transaction Records
Manufacturers, wholesale dealers and retail dealers must keep an invoice or equivalent document for each transaction. The record must show the name and address of the consignor, consignee, seller or purchaser and the quantity, including the brand of cigarettes. This record must be kept at the licensed premises and must be accessible for inspection. The centralised records are allowed if the duplicates are sent to each business location within 24 hours of the request. These records must be kept for at least 3 years.
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