Receiving and Storage of Goods Class 9 NCERT Solutions provide detailed answers to all the textbook questions from the chapter 2.
Receiving and Storage of Goods Class 9 NCERT Solutions
Session 1: Classification of Goods
A. Fill in the Blanks
Q. __ are bundles of utilities, which are inherently useful and relatively scarce tangible items.
Show Answer ⟶Q. Goods that are scarce are called __ goods.
Q. There are two types of goods, consumer and __.
Show Answer ⟶Q. Convenience goods can be classified into staple goods and __ goods.
Q. A retail organization buys goods for further __ or use in business.
Show Answer ⟶Q. Goods that are unique and special are called __ consumer goods.
B. Multiple Choice Questions
Q. Goods means tangible items, such as
a) article
b) commodity
c) material
d) All of (a), (b), and (c)
Q. Industrial goods include
a) material and parts
b) capital items
c) supplies
d) All of (a), (b), and (c)
Q. Consumer goods refer to those that are meant for the ultimate consumption of
a) wholesaler
b) consumer
c) manufacturer
d) None of the above
Q. Industrial services include
a) maintenance services
b) repair services
c) machinery repair and business advisory services
d) All of (a), (b), and (c)
C. State whether the following are true or false.
Q. Goods mean intangible items.
Show Answer ⟶Q. Consumer and industrial are types of goods.
Show Answer ⟶Q. Convenience goods means fast-moving consumer products.
Show Answer ⟶Q. Goods that do not have a long life and usage are called durable goods.
Show Answer ⟶Q. Clothes are not semi-durable consumer goods.
Show Answer ⟶Q. Capital items consist of office accessories.
Show Answer ⟶E. Short Answer Questions
Q. Goods are relatively scarce tangible items. Why?
Answer: Goods are bundles of utilities, which are inherently useful and relatively scarce tangible items, such as articles, commodities, merchandise, materials, supplies, or wares, produced from agricultural, manufacturing, construction, or mining activities. In terms of economics, it is called a commodity.
Q. What are the types of consumer goods?
Answer: The types of consumer goods are
- Convenience goods: Goods that are easily available to the consumer, without any extra effort, are called convenience goods.
- Shopping goods: Shopping goods are not purchased or consumed as frequently by consumers as convenience goods.
- Specialty goods: Goods that are unique, unusual, and special are called specialty goods.
- Unsought goods: Goods that are available in the market but the customers do not know about them or do not think of buying them unless needed are called unsought goods, such as insurance.
- Durable goods: Goods that need not be purchased frequently, as they are made to last for a longer period of time, are called durable goods.
- Semi-Durable Consumer Goods: Goods that do not last for a very long time are called semi-durable goods.
- Nondurable Consumer Goods: Goods that are for immediate consumption and are perishable in nature are called nondurable goods.
Q. What do you understand by staple convenience consumer goods?
Answer: Goods that fulfill the customer’s basic needs are called staple goods. For example, bread, butter, milk, sugar, etc.
Q. What are semi-durable goods?
Answer: Goods that do not last for a very long time are called semi-durable goods. For example, clothes, furniture, footwear, jewelry, home furnishings, etc.
Q. What are shopping goods?
Answer: Shopping goods are not purchased or consumed as frequently by consumers as convenience goods. Shopping goods are expensive and semi-durable in nature. For example, clothes, footwear, televisions, radios, home furnishings, jewelry, etc.
F. Long Answer Questions
Q. Industrial services help in running the business smoothly. Explain?
Answer: A retail organization buys goods for further production or use in business; these are called industrial goods. Industrial goods are not for ultimate consumption but are components used by industries or firms for producing finished goods.
Q. Which are the important components of industrial? Explain.
Answer: The important components of industrial are
- Materials and parts: It is the basic unit of industrial production. It is used for producing finished goods.
- Capital goods: Capital goods make the functioning of an organization smooth. For example, office accessories.
- Supplies: Supplies meet the day-to-day operation but do not become a part of the finished product.
- Industrial services: Industrial services can be available internally and externally, such as maintenance services, repair services, machinery repair, and business advisory services.
Q. Explain specialty consumer goods.
Answer: Goods that are unique, unusual, and special are called specialty goods. For example, antique goods, high-end and luxury automobiles, wedding dresses, etc.
Q. Define goods, and also explain the different types of goods.
Answer: There are two types of goods that are dealt with in retail operations—consumer goods and industrial goods. Consumer goods are those that are ready for consumption by consumers, such as clothing or food.
Q. How are impulse goods different from unsought goods?
Answer: Goods that are bought without prior planning are called impulse goods. For example, chocolates, soft drinks, wafers, etc., but there are goods that are available in the market, but the customers do not know about them or do not think of buying them unless needed, called unsought goods, such as insurance.
Session 2: Procedure for receiving and dispatching stock to stores
A. Fill in the Blanks
Q. Clothing items are __ goods.
Show Answer ⟶Q. Furniture items are __ goods.
Show Answer ⟶Q. Customer service is an example of __ goods.
Show Answer ⟶B. Multiple Choice Questions
Q. The purpose of goods classification is _______.
a) to save time
b) lesser efforts
c) prevent conditions of goods from worsening
d) All of (a), (b), and (c)
Q. The examples of durable goods are _________.
a) furniture
b) kitchenware
c) consumer electronic appliances
d) All of (a), (b), and (c)
Q. While receiving goods at the store _____________.
a) Only the price of the product should be checked.
b) Freight should be done quickly.
c) Freight is not necessary.
d) None of the above
Q. Examine the containers for/while _________.
a) damage, including leaks, tears, and broken seats
b) receiving at the sales floor
c) time of packing
d) None of the above
Q. Damaged or incorrect goods are _________.
a) not packed properly
b) packed properly
c) got for a lesser price
d) All of (a), (b), and (c)
C. State whether the following are true or false.
Q. Goods are not correctly labelled before placing them on the selling floor.
Show Answer ⟶Q. Goods should be dispatched correctly with the actual quantity, correct description, and mentioned quality to the store floor.
Show Answer ⟶Q. Pre-sold goods are allocated for the earliest possible delivery.
Show Answer ⟶Q. It is not necessary to verify the weight of the goods received.
Show Answer ⟶Q. It is important to confirm if the number of cartons matches the quantity mentioned in the bill of lading invoice.
Show Answer ⟶D. Short Answer Questions
Q. How does a store operations assistant deal with damaged goods?
Answer: The retailer should call the supplier and inform them about the damages. The retailer should also make a report on the delivery of damaged goods, and one copy should be sent to the supplier, and the second copy should be kept for personal record. The retailer can also inform the supplier via phone call immediately.
Q. What do you understand by ‘retailer’s’ return policy?
Answer: It is important to check the retailer’s policy while shopping online. In some cases the retailers do not accept returns, or sometimes they don’t refund but credit the amount to the customer’s account.
Q. Is it important to report to the supervisor about product shortages or oversupply? Why?
Answer: It is the duty of the store operation assistant to report to the supervisor about different types of products that are short in supply and those that have an oversupply. The information given by the store operation assistant makes the supervisor alert and helps him/her take the necessary steps to provide goods that are short in supply or manage the goods with oversupply.
Session 3: Storage of Goods in Retail Operations
A. Fill in the Blanks
Q. __ products under the correct conditions is essential to safeguard them and minimize wastage.
Show Answer ⟶Q. __ plays an important role in the organization.
Show Answer ⟶Q. __ material has to be stored to enable continuous production without stoppage.
Show Answer ⟶Q. Storage is needed to adjust __ and the supply of goods in the market.
Show Answer ⟶B. Multiple Choice Questions
Q. The purpose of material handling/management is __.
a) to save time
b) safety of goods
c) prevent conditions of goods from worsening
d) All of (a), (b), and (c)
Q. Storage is __.
a) production
b) transport
c) retaining goods
d) None of the above
Q. Material handling services are required to be performed during retailing processes, such as __.
a) lifting, holding, dropping
b) loading, unloading
c) positioning
d) All of (a), (b), and (c)
Q. Storage creates __.
a) time and place utility
b) production
c) physical distribution
d) None of the above
Q. Some commodities have regular production and __.
a) seasonal consumption
b) regular consumption
c) no consumption
d) None of the above
Q. Storage of goods is a necessity during recession, which means __.
a) when there is little demand
b) when there is more demand
c) when there is little supply
d) Others
Q. Storage is needed to __.
a) adjust demand
b) adjust supply
c) adjust demand and supply
d) None of the above
C. State whether the following are true or false.
Q. For the smooth running of any store, it is essential that goods are stored safely.
Show Answer ⟶Q. Storage means a time gap between production and consumption.
Show Answer ⟶Q. Storage creates both time and place utilities.
Show Answer ⟶Q. Shelving and racking must be suitable for storing goods.
Show Answer ⟶Q. Used material should not be taken back to storage areas.
Show Answer ⟶E. Short Answer Questions
Q. How does storage play an important role in safeguarding products and minimizing wastage?
Answer: In any retail store, it is essential that the goods are stored in a location where they are safe and can be found easily. Storing products in the right conditions (e.g., temperature should be controlled) is also essential to safeguard the products and to minimize wastage.
Q. What is the need for storage?
Answer: Storage plays an important role in a retail organization. Some reasons for storage are
- Every customer wants to fulfill their needs with a variety of goods.
- Many products or commodities are consumed on a regular basis, but many products or commodities are produced on a seasonal basis.
- Some products or commodities are produced on a regular basis but consumed seasonally.
- Many products or commodities need extra care for storage, like medicines and drugs.
- Storage of raw material should be done in such a place from where the products can be easily obtained.
- Storage of goods during the recession phase increases the carrying cost and minimizes the returns.
- The storage of commodities varies with the demand of goods.
Q. What do you mean by pallets?
Answer: The term “pallets” refers to both the physical platforms used for transporting goods and a powerful tool for visual merchandising.
Q. Using personal protective equipment while handling goods is a must. Why?
Answer: Using Personal Protective Equipment (PPE) while handling goods is absolutely essential in retail, warehousing, and logistics environments.
- It protects from physical hazards.
- Compliance with safety regulation
- Boosts worker confidence and productivity
Q. What pointers should the retailer keep in mind while handling and storing hazardous or dangerous products?
Answer: Goods and material should be stored safely. A store operations assistant should ensure that:
- No flammable items are stored near a source of ignition, like a heater.
- Dangerous substances, such as chemicals, are stored appropriately.
- All spills are cleared to avoid slips.
- The retail store has the adequate equipment to clean up the spills.
- Personal protective equipment is provided to their staff members for storing or moving materials.
- Training is provided to their staff for using PPE.
- Minimum materials are used during processing and/or kept in production areas.
- Proper security is arranged for high-value goods.
Session 4: Process of Goods Handling
A. Fill in the Blanks
Q. Goods handling is the process of moving, packing, and __ of substances in any form.
Show Answer ⟶Q. Goods handling is highly __ intensive as compared to any other operation.
Show Answer ⟶Q. Material handling creates higher productivity at lower manufacturing. __.
Show Answer ⟶Q. Material handling activities include __, in-store handling, and shipping.
Show Answer ⟶Q. There are many __ used to handle materials.
Show Answer ⟶Q. Shipping consists of checking and loading orders onto __ vehicles.
Show Answer ⟶B. Multiple Choice Questions
Q. The purpose of material handling/management is __.
a) to save time
b) safety of goods
c) prevent conditions of goods from worsening
d) All of (a), (b), and (c)
Q. People working in the area of retail need effective numeracy skills in order to deal with __.
a) codes
b) dates
c) temperatures
d) All of the above
Q. Material handling services are required to be performed during the retailing processes, such as __
a) lifting, holding, dropping
b) loading, unloading
c) positioning
d) All of the above
Q. Unloading is done __.
a) manually
b) with equipment
c) manually as well as with equipment
d) None of the above
Q. Material handling equipment includes __.
a) moving trucks
b) tractor
c) manual
d) pallets
C. State whether the following are true or false.
Q. Three handling activities are receiving, in-store handling, and shipping.
Show Answer ⟶Q. Moving and handling of materials must be done with the proper equipment by experienced and trained staff.
Show Answer ⟶Q. The potential injuries can’t occur when manually moving materials.
Show Answer ⟶Q. Workers must be aware only of manual handling safety concerns.
Show Answer ⟶E. Short Answer Questions
Q. What do you understand by ‘moving material in retail’?
Answer: Moving material refers to the process of handling, transporting, and positioning goods within the store or supply chain. It’s a critical part of retail operations that ensures products are available, accessible, and safely managed from delivery to display.
Q. Sorting goods as per the customer’s requirements is important. Why?
Answer: Sorting goods is important in retail because it directly impacts customer satisfaction, operational efficiency, support quality control, enables efficient inventory management, and affects brand reputation.
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