Security Operations & Housekeeping in Retail Class 10 NCERT Solutions provide complete and accurate answers to all the questions from the NCERT Retail curriculum.
Security Operations and Housekeeping in Retail Class 10 NCERT Solutions
Session 1: Security Points in Retail Store
A. Fill in the Blanks
Q. Private security generally covers security of ___, property and information.
Show Answer ⟶Q. The primary aim of private security is to provide a _ and secure environment.
Q. Section _ of the Criminal Procedure Code of India bestowed the power of arrest on the common citizen if a cognisable offence is committed in his/her presence.
Show Answer ⟶Q. The security patrol falls into two main groups, i.e., ____ patrol and static assignment patrol.
Q. CCTV stands for __ _ Television.
Show Answer ⟶Q. Instructions related to day-to-day working and procedural requirements are known as ______ Instructions.
Q. The plan that describes the action to be taken in the event of a serious incident such as a fire or a disaster is known as the _________ plan.
Show Answer ⟶Q. Differentiated between the role and functions of private security guards.
Answer: Private security generally covers security of personnel, property and information. The role of a security guard refers to their overall responsibility and purpose within a security framework. Their primary role is to safeguard people, property and information by maintaining a secure environment. The functions of a private security guard are the specific tasks they perform to fulfil their role. This function includes patrolling assigned areas, monitoring surveillance equipment, checking identification, responding to alarms or emergencies and reporting incidents.
Q. What is the scope of private security in India?
Answer: The private security does not include policing or law enforcement. Its role is focused on protection and loss prevention through four key strategies:
- Prevention: Use the physical barriers like locks, boundary walls, gates and security guards.
- Detection: Detection systems like alarms, surveillance cameras and motion sensors.
- Interference: Immediate response upon detection of a breach.
- Delay: Stronger security measures cause time delays for intruders.
Q. What are the role and responsibilities of a private security guard?
Answer: Security personnel protect the buildings, grounds, assets and occupants, including visitors assigned to them. The main job roles within the Private Security Organisation are security guard (various types), security supervisor, security officer, and manager.
Session 2: Role and Functions of Security Personnel
B. Fill in the blanks.
Q. In Rajiv Gandhi Shramik Kalyan Yojana 2005, the bonus payment amount is up to max. ______.
Show Answer ⟶Q. Maturity benefits for confinement/pregnancy are payable for , which is extendable by a further month on _ advice.
Show Answer ⟶Q. Employees State Insurance Scheme (ESIC) coverage is available at a marginal contribution of 1.75% of _____.
Show Answer ⟶Q. Under sickness benefits cash compensation at the rate of _% of wages is payable to insured workers.
Show Answer ⟶Q. On completion of _ years’ contribution to the fund, all employees are entitled to ______ on attaining the superannuation of __ years.
Show Answer ⟶C. Multiple Choice Questions
Q. Personal security guards are also called
a) Black Cats
b) Bouncers
c) Both a and b
d) None of the above
Q. Bouncers are
a) Move around
b) Private security
c) For external and internal business
d) Personal security
Q. Security guards stay at one place and may use an electronic surveillance system to monitor people.
a) Static people
b) Personal security
c) Private security
d) Corporate security
Q. The Employee State Insurance Scheme does not cover
a) Medical benefits
b) Workmen’s compensation
c) Sickness benefits
d) Confinement expenses
Q. Differentiated between the types of security guard.
Answer: The types of security guards are as follows:
- Personal Security Guards: They are appointed for the purpose of providing physical security to their employers.
- Residential Security Guards: They are employed in residential colonies, apartments, aged homes, and other residential areas for providing security to their clients.
- Corporate Security Guards: They are employed for internal and external security of the business assets. Corporate security includes the protection of corporate buildings, shopping malls, private organisations, hospitals, etc.
- Private Security Guards: They are employed by businessmen and entrepreneurs for private security services.
- Mobile Security Guards: The mobile security guards keep moving around the perimeter and observe and monitor people for suspicious behaviour or actions.
- Static Security Guards: Unlike mobile security guards, they stay at one place and monitor the movement of the people and materials.
Q. What are the eligibility criteria for appointment to the post of security guard in India?
Answer: The eligibility criteria for appointment to the post of security guard in India are:
- Height: 160 cm for male and 150 cm for female.
- Weight: According to the standard table of height and weight, chest 80 cm with an expansion of 4 cm.
- Eyesight: Farsighted vision 6/6, short-sighted vision 0.6/0.6 with or without correction, free from colour blindness.
- Read and understand displays in English alphabets and Arabic numerals.
- Free from knock knees and flat feet.
- Hearing: Free from hearing defects.
Q. What are the basic emoluments and benefits that a security guard gets during the service?
Answer: Emoluments and benefits in the private security industry are:
- Pay and Allowances: In the security sector, your pay depends on the level of the position and the company.
- Provident Fund (PF): An employee saves 12% of the basic wages, and an equal amount is contributed by the employer.
- Employees State Insurance Scheme (ESIC) Coverage: Under the scheme, employee’s contributory insurance cover is available at a marginal contribution of 1.75% of basic wages.
- Medical Benefit: Medical care is provided to the insured person and his family members from the day he/she enters insurable employment.
Session 3: Material Handling in Housekeeping
A. Fill in the blanks
Q. Housekeeping is an __ task.
Show Answer ⟶Q. Effective __ can eliminate some workplace hazards.
Show Answer ⟶Q. __ materials are stored in approved containers and away from ignition sources.
Show Answer ⟶Q. Good safety housekeeping can significantly reduce _ and _.
Show Answer ⟶Q. A material is hazardous if it can __ a person’s health, either long or short term.
Show Answer ⟶Tick the correct answer.
Q. The short-distance movement of material between two or more points refers to:
a) Warehousing
b) Transportation
c) Material Handling
d) Materials management
Q. Each of the following is a question associated with materials handling, except:
a) How will the product be handled?
b) What kind of equipment is needed to handle the material?
c) In what form will the product be?
d) How much is the product worth?
Q. Which of the following activities comes under housekeeping?
a) School admission
b) Hoover the floor
c) Purchase of material
d) Sale of flat
Q. Which of the following would you check to see if a material is considered ‘hazardous’?
a) The product label
b) Purchasing record
c) Material safety data sheet
d) Hazardous material inventory
C. True or false
Q. Materials handling deals with the short-distance movement of the material between two or more points.
Show Answer ⟶Q. Equipment should not be placed where it could easily fall or be pulled off the counter.
Show Answer ⟶Q. The quick and easy jobs, such as mopping and scrubbing, are to be done before the shop opens or at the end of the day.
Show Answer ⟶Q. Differentiated between different types of materials.
Answer: In retail different types of materials are used for various purposes, like packaging material, including plastics, cardboard and paper. Display materials such as acrylic, glass and metal are used. Textile materials are common in apparel and home goods, like cotton, polyester and wool. Promotional materials include banners, foam boards and printer paper, and store fixture material like wood, laminate and steel.
Q. Differentiated between hazardous and non-hazardous materials.
Answer: Hazardous and non-hazardous materials are different from each other; hazardous materials have the potential to cause harm to humans, animals or the environment. Hazardous materials are substances that pose significant risks to their chemical, biological or physical properties. This includes flammable liquids, toxic chemicals, corrosive substances, radioactive material, etc. Non-hazardous materials do not pose immediate or significant threats to health or the environment under normal conditions.
Q. Differentiated between different types of hazards and chemicals.
Answer: Different types of hazards and chemicals can be distinguished based on the nature of the risk. Chemical hazards refer to substances that can cause harm due to their toxic, corrosive, flammable or reactive nature. On the other hand, hazards are categorised based on how they affect health, safety or the environment. There are multiple types of hazards, like physical hazards, health hazards, environmental hazards, fire hazards, etc.
Q. What is housekeeping?
Answer: ‘Housekeeping’ refers to the set of activities that are intended for cleaning the house by cleaning dirty surfaces, dusting, disposing of rubbish, vacuuming, etc. Hoover the floor, change the sheets, and clean the windows. All of these activities come under the umbrella term ‘housekeeping’ and are what most people do a little of from time to time.
Q. What is the importance of effective housekeeping?
Answer: Effective housekeeping can eliminate some workplace hazards and help get a job done safely and properly. Poor housekeeping can frequently contribute to accidents by hiding hazards that cause injuries. If the sight of paper, debris, clutter and spills is accepted as normal, then other more serious health and safety hazards may be taken for granted.
Q. Why do we need to exercise daily for housekeeping?
Answer: The daily is essential for housekeeping professionals because the job demands physical strength, stamina, and flexibility to perform tasks efficiently and safely.
Q. What is material handling?
Answer: A security guard on duty at the in/out material handling in the organisation has to perform the following duties:
- Ensure that all equipment is operational at the start of duty.
- Ensure that all documentation is available at the start of duty.
- Stop personnel and vehicles entering and exiting.
- Record all incidents of stop and search.
- Ensure that the materials are as per the purchase order and challan/invoice.
- Outgoing material is allowed only after authentication of the authorised signatory.
Q. What are the different types of hazardous materials?
Answer: The different types of hazardous materials are:
- Flammable and Combustible Materials
- Toxic Materials
- Corrosive Materials
- Reactive Materials
- Radioactive Materials
Session 4: Procedure in Housekeeping
A. Fill in the blanks
Q. Good housekeeping efforts are a part of the retail prevention and prevention programme.
Show Answer ⟶Q. Slips, trips and falls are __ accidents in the retail workplace, and they often lead to serious injury.
Show Answer ⟶B. True or false
Q. All housekeeping tasks must be performed to the standard outlined in the store policy and procedure manual.
Show Answer ⟶Q. Whilst undertaking housekeeping duties, team members must ensure the safety of themselves and customers.
Show Answer ⟶Q. It is not important that all employees perform their tasks in accordance with store policy and procedures, ensuring minimum disruption to customers and other business activities. Standards are the same in every retail store.
Show Answer ⟶Q. It is the employer’s responsibility, as far as possible, to provide a safe working environment.
Show Answer ⟶Q. Safe work procedures should be prepared by employers with the help of employees to care for the special needs of young and inexperienced workers.
Show Answer ⟶C. Short Answer Questions
Q. What should you do if the floor is left wet?
Answer: If the floor is left wet from cleaning, spills or leaks, then it becomes a serious slip hazard. Here’s what you have to do immediately:
- Place wet floor signs.
- Restrict access to the wet zone.
- Use a mop or dry the area using absorbent materials.
- Notify the supervisor or facility manager.
- Use floor mats in high-traffic or spill-prone areas.
Q. Good housekeeping includes good sanitation. What sanitary facilities are we required to have in the store?
Answer: According to the sanitation guidelines and building codes like the National Building Code (NBC) of India.
- At least one toilet for staff and one for customers if public access is allowed.
- Each toilet must have a sink with running water, soap and drying facilities.
- Hand sanitisers should be available in high-touch areas.
- General dustbins should be placed for sanitary waste.
- At least one accessible toilet for disabilities and seniors.
Q. What is the procedure in housekeeping?
Answer: The housekeeping procedure refers to a structured set of tasks and routines designed to maintain cleanliness, order and safety in a facility, like daily cleaning routines, room preparation, waste disposal, inspection and reporting and safety protocols.
Q. What is good housekeeping?
Answer: Good housekeeping goes beyond just cleaning and creating a safe, organised and efficient environment, like proper storage of tools and materials, immediate cleanup of spills, clear walkways and emergency exits, regular maintenance of equipment and facilities, waste management and pest control.
Q. What are the common factors that are involved in the procedure in housekeeping?
Answer: The common factors that are involved in the procedure in housekeeping are:
- Cleaning schedule, like daily, weekly, etc.
- Staff roles and training: regular training should be provided.
- Maintenance, regular inspection and repair of equipment
- Waste disposal, safe and timely removal of garbage and hazardous materials
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